Job DescriptionAbout Wynn Al Marjan Island:
Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
About The PositionWynn Al Marjan Island is currently seeking a Manager – Salon Operations to lead and oversee the daily operations of the resort's salon.
This role is responsible for ensuring exceptional guest experiences, operational efficiency, and strong team performance across every aspect of the salon. Reporting to the Director of Spa Operations, the Manager – Salon Operations will lead the salon team, optimize service delivery, maintain inventory, and drive revenue in alignment with luxury hospitality standards.
With a strong focus on leadership, quality, and guest satisfaction, this role will play a key part in the success of the Salon Operations department while upholding the attention to detail, consistency, and service excellence that define the Wynn experience.
ResponsibilitiesThe primary duties and responsibilities of this role are:
- Ensure the Salon Team delivers Wynn Al Marjan Island's high standards of quality, service, and guest satisfaction in every aspect of the salon experience.
- Lead, coach, and develop the salon team to deliver consistent, personalized luxury service.
- Oversee the execution and completion of salon beauty and male grooming treatments and operations in accordance with established policies and procedures.
- Implement and monitor quality control mechanisms for salon operations, including treatments, guest service, cleanliness and hygiene, staff grooming and presentation, product use, and health and safety.
- Inspect the daily upkeep, maintenance, and hygiene of the salon environment, including the salon suite, ladies' beauty areas, and gentlemen's grooming area.
- Ensure the special requests of regular, long-staying, and VIP guests are anticipated and followed up.
- Maintain and act on guest preference profiles to personalize the salon experience.
- Conduct salon and spa tours for guests upon request.
- Ensure Forbes Travel Guide Five-Star service standards are consistently met.
- Implement and monitor merchandising plans for retail products to maximize sales.
- Ensure the accuracy of guests' accounts and payments against sales records.
- Assist the Director in managing monthly revenue, payroll budget, and expenditure records.
- Control expenses and identify opportunities to generate additional revenue.
- Maintain appropriate inventory levels of all professional and retail products and raise purchase orders for operational supplies.
- Continuously improve health and safety standards.
- Undertake additional responsibilities as assigned by the Director of Spa Operations.
About YouThe ideal candidate for this position will have the following experience and qualifications:
- Diploma or degree in Cosmetology, Hospitality, or Business Management.
- Minimum five years of salon or spa management experience, preferably in a luxury resort or hotel; pre-opening experience is welcomed.
- Prior experience and training with Forbes Travel Guide standards is essential.
- Strong leadership and team development skills.
- Excellent communication, organizational, and guest service abilities.
- Proficiency in salon booking and point-of-sale (POS) systems.
- Knowledge of salon products, treatments, and equipment.
- Willingness to work a flexible schedule, including evenings, weekends, and public holidays, consistent with a 24-hour resort operation.
About Wynn Al Marjan Island’s BenefitsWe offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, in the global hospitality industry.
