Company Description Optimum Dispatch and Consulting provides remote dispatching, administrative support, and operations consulting to facility management and construction companies across the United States. Based in Lebanon, the company serves as an offshore operational backbone for growing businesses, helping them manage daily workflows more efficiently. The team focuses on streamlining work orders, enhancing communication among stakeholders, and optimizing processes. By supporting clients with reliable remote services, Optimum Dispatch and Consulting enables teams to operate smoother, faster, and smarter while maintaining high service quality.
Role Description The Facilities Coordinator/Dispatcher is a full-time remote role responsible for managing and coordinating daily facility-related work orders and service requests. This role includes receiving and dispatching maintenance and repair requests, assigning tasks to appropriate vendors or internal teams, and tracking progress to ensure timely completion. The coordinator/dispatcher will maintain accurate records, update systems with job status and notes, and communicate clearly with clients, technicians, and managers. Day-to-day responsibilities also include monitoring priorities, resolving scheduling conflicts, addressing customer inquiries, and supporting facility operations with basic administrative tasks, such as documentation and reporting. The role requires consistent follow-up, attention to detail, and proactive problem-solving to support efficient facility management services.
The right person should understand how to manage service requests from start to finish, communicate with vendors, follow up aggressively, obtain quotes, update clients, and keep work orders moving.
Experience with any of the following is strongly preferred:
Responsibilities include:
What we are looking for:
Schedule:
If you have experience in facilities maintenance, vendor dispatch, ServiceChannel, Corrigo, Facil.it, or work order management, we’d like to hear from you.
Please apply with your resume and include which facilities/work order systems you have used.
