In this role you will provide a full service-oriented professional reservations and ticketing service to all customers and travel business either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.
Accountabilities:
Show dedication and commitment to handle the maximum number of telephone call and passengers whilst at all times carefully
Issue tickets and quote correct fares and tariffs, to maximize customer satisfaction and minimize customer complaints on a daily basis.
Maintain database of customers
Handling IATA & BSP.
Calculate and process ticket for refund & reissues
Requirements:
To be successful in this role you will need relevant tertiary:
Experience of minimum 5 years of job-related experience, with minimum 3 years’ experience in reservations and ticketing from an IATA Travel Agency.
Besides strong AMADEUS knowledge, good computer skills are required in this role.
You are service-minded, good communicator and have strong ability to maintain a good structure through all of your daily responsibilities. You must also be able to work well under pressure.
Fluency in English language (oral and written) is essential for this role.
Remuneration:
Salary will be in USD + Bonus
