Company Description:
evercare is a Saudi longevity and wellness company redefining modern healthcare through preventive, science-backed solutions focused on long-term health, performance, recovery, and quality of life. Through personalised care delivered by licensed doctors, nurses, and specialists, evercare helps individuals optimise their health proactively, not just treat symptoms after they appear.Our mission is to add more life to years rather than just years to life, by helping people feel their best, perform and live better for longer.
Key Responsibilities:
Patient Experience: Deliver a unique and exceptional reception experience that reflects the highest standards of quality and professionalism adopted by the clinic.
Appointment Management: Organize, book, and confirm patient appointments with high accuracy, while efficiently handling updates, cancellations, and rescheduling with flexibility.
Patient Flow Coordination: Coordinate patient entry smoothly and manage the waiting list to ensure operational efficiency and prevent overcrowding.
Reception & Welcoming: Greet patients and visitors warmly and professionally, creating a comforting and reassuring atmosphere.
Financial Transactions: Process payments and issue invoices accurately, in compliance with the clinic's approved financial and administrative systems.
Customer Service & Problem Solving: Handle patient inquiries and complaints wisely and professionally, directing them to the relevant departments for immediate resolution.
Requirements & Qualifications:
