We are looking for a Owner Relations Coordinator to be the main point of contact for Chinese property owners across the Nox & Unlock portfolio. You will manage owner communication, contracts and renewals, and support Finance and the Head of Operations with service charge and payout reporting. This is a relationship-focused, detail-driven role suited to someone who understands UAE holiday home operations and can build trust with owners through clear, professional communication in both Chinese and English.
Key Responsibilities
- Act as the main point of contact for Chinese property owners, handling enquiries, requests and concerns professionally and within agreed response times.
- Build and maintain strong, long-term owner relationships through regular, proactive communication in Chinese and English.
- Prepare, review and maintain owner contracts, renewals and amendments, ensuring all agreed terms and conditions are accurately reflected.
- Monitor contract scenarios and renewal dates, keeping accurate records and flagging required actions ahead of deadlines.
- Support the Head of Operations in identifying owners at risk of non-renewal, understanding the reasons and assisting with retention actions.
- Assist Finance and the Head of Operations in preparing owner payout and service charge reports.
- Explain statements, contract terms and operational updates clearly to Chinese-speaking owners, translating where needed.
- Maintain accurate, up to date owner records and correspondence across the CRM and property management systems.
- Coordinate with Finance, Operations and other internal teams to resolve owner issues quickly and to standard.
- Support the wider administrative needs of the owner relations function, including filing, reporting and process documentation.
What We're Looking For
- Fluent in Chinese (Mandarin) and English, with strong verbal and written communication skills in both.
- At least 1 year of experience in the UAE holiday home or short-term rental sector, ideally in owner relations, client services or property administration.
- Strong Excel skills for preparing and maintaining payout, service charge and owner reports.
- Ability to prepare, review and maintain owner contracts with a high level of accuracy.
- Customer and owner focused, with a professional, patient and solutions-driven approach.
- Strong organisational skills, with the ability to manage multiple owner cases and deadlines at the same time.
- Proficient in Microsoft Office (Excel and Outlook) and comfortable working in CRM or property management systems.
- Working knowledge of UAE holiday home processes, such as DTCM permits and Ejari, is an advantage.
What We Offer
- The opportunity to own relationships with a key international owner segment within a growing holiday homes portfolio.
- Eligibility for a performance-linked incentive scheme.
- A fast-paced, high-standards environment with exposure to the wider group.
