The Operations & Marketing Coordinator is responsible for supporting the operational efficiency, facility management, vendor coordination, IT support coordination, and marketing activities of Elvira Executive Business Center.
The role focuses on ensuring that the business center operates smoothly, maintains premium standards, and strengthens its market presence through effective marketing initiatives. This is primarily a back-office role with limited customer-facing responsibilities.
The position will play a key role in maintaining operational excellence, supporting business growth, enhancing brand visibility, and promoting Elvira's services to its target market.
Key Responsibilities
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Operations Management (50%)
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Facilities & Maintenance Coordination
- * Coordinate preventive and corrective maintenance activities for all business center facilities.
- Monitor maintenance requests and ensure timely completion by contractors and service providers.
- Conduct regular inspections of offices, meeting rooms, common areas, reception areas, and shared facilities.
- Track maintenance schedules, warranties, and service contracts.
- Coordinate repairs, upgrades, and operational improvement projects.
- Ensure facilities are maintained to premium business center standards.
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Vendor & Contractor Management
- * Coordinate and manage relationships with:
- Building management
- Cleaning contractors
- Maintenance contractors
- Security service providers
- IT service providers
- Internet and telecommunications providers
- Office equipment suppliers
- Responsibilities include:
- Monitoring service quality
- Coordinating service schedules
- Following up on service requests
- Maintaining contractor records
- Assisting with contract renewals and quotations
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IT & Infrastructure Coordination
- * Act as the primary liaison with external IT support providers.
- Coordinate troubleshooting and resolution of technology-related issues.
- Monitor internet, telephone, Wi-Fi, and telecommunications services.
- Maintain records of IT assets and equipment.
- Support implementation of new technology systems and operational tools.
- Coordinate workstation setup requirements and office technology needs.
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Procurement & Inventory Management
- * Manage procurement requests for operational requirements.
- Maintain inventory records for office supplies, consumables, furniture, and equipment.
- Monitor stock levels and coordinate replenishment.
- Obtain supplier quotations and support purchasing processes.
- Assist in managing operational expenses and cost-control initiatives.
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Operational Reporting
- * Prepare and maintain:
- Weekly operations reports
- Maintenance tracking reports
- Vendor performance reports
- Inventory reports
- Asset registers
- Operational improvement recommendations
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Compliance & Quality Standards
- * Ensure compliance with all operational procedures, legal requirements, regulatory obligations, and critical deadlines applicable to the business center.
- Monitor adherence to established SOPs and operational standards.
- Support health, safety, and facility compliance requirements.
- Maintain operational documentation and records.
- Identify opportunities for operational improvements and efficiencies.
- Recommend and implement process enhancements that improve service delivery and operational performance.
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Marketing Management (50%)
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Digital Marketing Management
- * Manage and coordinate Elvira's digital presence across:
- LinkedIn
- Google Business Profile
- Company website
- Email marketing platforms
- Online business directories
- Commercial property listing platforms
- Responsibilities include:
- Content planning and scheduling
- Posting and publishing content
- Monitoring engagement
- Updating business information
- Maintaining brand consistency across all channels
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Content Creation
- * Develop and coordinate:
- Marketing brochures
- Corporate presentations
- Service brochures
- Business center announcements
- Office availability updates
- Event promotions
- Email newsletters
- Digital marketing materials
- Promotional campaigns
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Brand Management
- * Ensure consistent branding across all marketing materials.
- Maintain brand standards and corporate identity.
- Coordinate photography, videography, and promotional content.
- Assist in developing marketing assets that support the premium positioning of Elvira Executive Business Center.
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Marketing Campaigns
- * Coordinate and execute:
- Email marketing campaigns
- LinkedIn marketing initiatives
- Digital advertising support campaigns
- Business community outreach initiatives
- Corporate awareness campaigns
- Promotional activities for meeting rooms, boardrooms, virtual offices, and business center services
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Events & Community Engagement
- * Coordinate and promote:
- Business networking events
- Corporate breakfasts and seminars
- Tenant engagement activities
- Open-house events
- Industry networking opportunities
- Strategic partnership initiatives
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Marketing Analytics & Reporting
- * Monitor and report on:
- Social media growth and engagement
- Website traffic and performance
- Marketing campaign results
- Lead generation activity
- Inquiry sources
- Marketing return on investment
- Prepare monthly marketing performance reports and recommendations.
- Process Development & Documentation
* Develop, implement, and maintain Standard Operating Procedures (SOPs) for business center operations.
* Document operational workflows, service standards, and administrative procedures.
* Create and update process manuals, checklists, templates, and operational forms.
* Ensure operational procedures are consistently followed across all departments.
* Review and improve existing processes to enhance efficiency, service quality, and operational controls.
* Support the implementation of best practices for customer service, facilities management, administration, and business center operations.
* Maintain an organized repository of operational policies, procedures, and supporting documentation.
* Assist management in establishing operational standards that support Elvira Executive Business Center's premium positioning.
Qualifications
Education:
Bachelor's Degree in:
- Marketing
- Business Administration
- Operations Management
- Related disciplines
Experience:
Minimum 2–4 years of experience in:
- Business center Operations coordination
- Marketing coordination
- Facilities management
- Commercial real estate administration
Experience in Dubai is preferred.
Skills
Operational Skills
- Facilities coordination
- Vendor management
- Project coordination
- Procurement management
- Inventory management
- Administrative reporting
- Process improvement
Marketing Skills
- Social media management
- Content creation
- Digital marketing
- Email marketing
- Brand management
- Event coordination
- Marketing analytics
Technical Skills
- Microsoft Office Suite
- Google Workspace
- Canva
- LinkedIn Business
- CRM systems
- Website content management systems
- Basic graphic design tools
Personal Competencies
- Strong organizational skills
- Attention to detail
- Professional communication skills
- Problem-solving ability
- Time management
- Initiative and accountability
- Ability to manage multiple priorities simultaneously
