Find a job, a company, or an NGO Key Responsibilities
- Support and maintain desktop and laptop computers, printers, scanners and approved peripherals.
- Install and configure new devices; install and update operating systems and approved software.
- Carry out scheduled preventive maintenance on devices and peripheral equipment.
- Provide daily technical support to users and resolve basic hardware, software and printer faults.
- Prepare and configure user devices in line with SRTA standards and policies.
- Make regular visits to SRTA external offices to assess technical needs and resolve tickets within support scope.
- Log and track support tickets, document actions taken, and escalate advanced issues to Level 2.
- Provide basic support for user connectivity issues, coordinating with network and systems teams as needed.
- Prepare or update user guides and technical instructions for systems and off-the-shelf applications.
- Train and guide users on basic use of operating systems and approved applications.
- Perform any other related technical support duties assigned by the direct manager.
Technical Skills
- Windows client OS installation, configuration and troubleshooting
- Microsoft Office / Outlook end-user support
- Printer, scanner and peripheral setup and troubleshooting
- Basic networking (LAN/Wi-Fi connectivity, IP configuration)
- Ticketing / service desk tools and ITIL-style incident handling
- Strong customer service and communication skills in Arabic and English
Mandatory Requirements
- Bachelor’s degree (mandatory)
- Minimum 2 years of relevant IT support experience
- Arabic proficiency (mandatory)
- Valid UAE driving licence (mandatory) – role involves travel between SRTA sites
Preferred / Advantage
- Professional certifications, e.g. CompTIA A+, Microsoft Certified: Modern Desktop / Endpoint Administrator, ITIL Foundation
- Previous experience supporting a UAE government entity
- Additional hands-on practical experience beyond the minimum
