Job Description: Customer Service Specialist
Position Overview
We are seeking a customer-focused and proactive Customer Service Specialist to serve as the primary point of contact for customer inquiries, concerns, and feedback. The ideal candidate will be responsible for delivering exceptional service, resolving customer issues efficiently, and ensuring a positive customer experience across all communication channels while supporting the company's commitment to excellence.
Key Responsibilities
Customer Support & Communication
- Respond to customer inquiries via phone, email, social media, and other communication channels.
- Provide accurate information regarding products, services, promotions, and company policies.
- Handle customer complaints professionally and ensure timely resolution.
Issue Resolution
- Investigate and resolve customer concerns while maintaining a high level of customer satisfaction.
- Escalate complex issues to the appropriate departments and follow up to ensure resolution.
- Maintain detailed records of customer interactions and resolutions.
Customer Experience Enhancement
- Gather customer feedback and identify opportunities for service improvement.
- Monitor customer satisfaction and contribute to initiatives that enhance the customer experience.
- Support customer retention by building positive relationships and promoting customer loyalty.
Collaboration
- Coordinate with operations, marketing, sales, and other departments to address customer needs and ensure seamless service delivery.
- Assist in communicating customer feedback and insights to relevant teams.
Compliance & Administration
- Ensure adherence to company policies, procedures, and service standards.
- Maintain accurate customer records within CRM and customer service systems.
Qualifications & Skills
Education: Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
Experience: 2–4 years of experience in customer service, customer support, or a related role.
Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Customer-focused mindset with a commitment to service excellence.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite and CRM systems.
- Fluency in English, French, and Arabic (written and spoken).
- Positive attitude, strong work ethic, and a proactive approach.
What We Offer
- Opportunities for professional growth and career development.
- A supportive team environment with mentorship from experienced professionals.
Please send your CV to hr@medco.com.lb
