Help Travelers When They Need It Most.
Customer Service Representative
üìç Casablanca, Morocco | On-site | Full-time
Most customer service roles are about answering questions. This one is about taking ownership.
At Nuitée, our Customer Service team helps customers and travel partners navigate booking questions, unexpected changes, complaints, and time-sensitive issues.
You’ll communicate across phone, email, and ticketing channels, work with hotels and internal teams, and stay close to each case until the customer has a clear answer.
If you’re calm under pressure, communicate confidently in French, Arabic, and English, and genuinely enjoy helping people, you’ll feel at home here.
About Nuitée
At Nuitée, we’re building the API backbone for the global travel industry.
Founded in 2017, our mission is to simplify one of the world’s most fragmented industries through API-first infrastructure.
Our platform connects hotels, OTAs, fintechs, super-apps, and travel businesses, enabling them to build and scale travel products through a single technology layer.
Since 2022, we’ve grown more than 10x, raised a $48M Series A led by Accel, and continue expanding globally. As our customer base grows, we’re strengthening our Customer Service team in Casablanca to support customers and partners around the world.
What you’ll be doing
As a Customer Service Representative, you’ll help customers and partners find the right answer and move their cases forward.
You’ll:
Why this role is different
This isn’t a traditional call-centre role where success is measured only by how quickly you finish a conversation.
You’ll be part of an international travel technology company where every case may involve different partners, systems, and circumstances.
You’ll need to listen, investigate, collaborate, and communicate clearly. The objective isn’t simply to close a ticket—it’s to help the customer reach the right outcome.
The kind of problems you’ll solve
A customer contacts us because the information on their booking doesn’t match what the hotel has received. What needs to be checked, who needs to be contacted, and how do you keep the customer informed?
A customer is frustrated because their issue has not yet been resolved. How do you acknowledge their concern, regain their confidence, and move the case forward?
You notice that several customers are contacting us about the same problem. Is it a communication issue, a process gap, or something that needs to be escalated to another team?
We’re looking for someone who
Experience in travel, hospitality, B2B customer support, or platforms such as Zendesk is a plus, but it isn’t essential.
Ready to join us?
If you’re looking for a customer service role where empathy, judgment, and ownership genuinely matter, and where you can grow within an international travel technology company, we’d love to meet you!
