Company: Sigma International Tobacco Trading Co. L.L.C.
Location: Dubai, UAE
Employment: Full-time
Salary: AED 8,000–9,000 depending on experience
Role Overview
The Commercial & Operations Manager will act as the central point of coordination between management, the sales team, customers, warehouse/logistics, finance and external partners.
The position combines commercial operations, sales operations and general business coordination and requires someone capable of taking ownership rather than simply providing administrative support.
Key Responsibilities
- Oversee day-to-day sales operations and ensure the field sales team is following agreed targets, territories and actions.
- Maintain the company’s sales pipeline and CRM.
- Track active prospects, negotiations, account openings and outstanding actions.
- Act as the main internal point of coordination for the sales team, ensuring opportunities progress from initial contact through onboarding, first order and repeat business.
- Monitor sales-team activity and follow up on outstanding commitments and deadlines.
- Prepare quotations and approved commercial proposals.
- Coordinate customer onboarding and required documentation.
- Follow up on purchase orders and customer requirements.
- Coordinate customer orders, stock availability and deliveries.
- Liaise with warehouse and logistics providers.
- Maintain visibility over stock and incoming shipments.
- Coordinate with the accountant on operational and financial matters where required.
- Prepare regular sales, pipeline and operational updates for management.
- Identify delays, missed follow-ups and operational issues and ensure they are addressed.
- Keep agreed tasks progressing without constant management intervention.
- Coordinate between sales, customers, warehouse, logistics, accountant, marketing partners and management.
- Handle routine commercial and operational decisions within agreed authority levels.
Candidate Profile
- UAE experience in FMCG, distribution, wholesale, trading or commercial operations.
- Experience coordinating or overseeing sales teams and commercial pipelines.
- Experience with customers, orders, stock, warehouse operations and logistics.
- Strong organisational and follow-up skills.
- Commercially minded and able to take ownership.
- Confident holding team members accountable for actions and deadlines.
- Able to work independently and make sound day-to-day decisions.
- Strong Excel/Google Sheets capability.
- CRM, ERP or inventory-system experience is an advantage.
- Strong written and spoken English.
- Comfortable managing multiple priorities simultaneously.
- Reliable, proactive and capable of keeping operations moving without constant supervision.
- Comfortable working within the tobacco industry.
