Company Description Mikel Coffee Oman is part of an international coffee brand focused on delivering high-quality beverages and a welcoming café experience. The company emphasizes friendly service, consistent product standards, and a clean, comfortable environment for guests. Team members are encouraged to contribute to a positive atmosphere and uphold strong customer service values. Working at Mikel Coffee Oman offers opportunities to learn barista skills, grow within the hospitality industry, and be part of a collaborative, service-oriented team.
Role Description This is a full-time, on-site Barista and hospitality role based in Oman. The Barista is responsible for preparing and serving coffee and other beverages to brand standards, handling food items, and ensuring consistent product quality. Day-to-day tasks include greeting guests, taking and processing orders, operating coffee machines and POS systems, maintaining cleanliness of the bar and seating areas, and restocking supplies. The role also involves providing attentive customer service, handling guest inquiries or concerns, and supporting team members during busy periods. The Barista is expected to follow health, safety, and hygiene guidelines and contribute to a friendly, efficient, and professional café environment.
Qualifications
- Strong customer service and hospitality skills, with the ability to engage politely and professionally with diverse guests.
- Basic barista skills or willingness to learn coffee preparation, beverage customization, and safe operation of coffee equipment.
- Ability to work in a fast-paced environment, multitask, and manage time effectively during peak hours.
- Attention to cleanliness and hygiene, including maintaining orderly workstations and following food safety standards.
- Teamwork and communication skills, with a collaborative approach to supporting colleagues and café operations.
- Basic numeracy and POS handling skills for order entry, cash transactions, and reconciliation.
- Previous experience in cafés, restaurants, or retail hospitality is an advantage but not required.
- Flexibility to work shifts, weekends, and holidays as needed, and reliable punctuality.
- Proficiency in English; additional language skills relevant to Oman are beneficial.