Job Role
The goal of this role is to enhance the reputation of the company by ensuring vehicles are presented to our customers to the highest standard possible, to carry out the assigned duties to the quality and standards as set by the company in a timely manner, within all appropriate laws and regulations while maintaining a safe work environment and ensuring an outstanding level of service is provided in all dealings with customers, colleagues, business associates and management.
The nature of the business requires a person who can; apply a determined focus to the
Task of delivering a high standard of work at all times, can cope with strict work time
Demands, has good communication and interpersonal skills; is capable of working both as a 'team member' and individually and the ability to represent the company's brands
Professionally.
Our aim is for customer's expectations to not only be met, but to be exceeded.
Ultimately the role requires the job holder to co-ordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard
Job Responsibilities
- Discusses with the Service Manager ideas that will bring about improvement and better performance within the workshop.
- Ensures that the general condition of the vehicle is checked during the course of the maintenance, guarantees top quality repairs and adherence to appointments and deadlines promised to customers.
- Lead and manage the service teams to ensure effective and efficient workshop operation and repair quality.
- Leads, informs and motivates auto technicians and plans training programs for service teams.
- Manage effective communication between workshop and Reception and other departments
- Plans the daily workload and distributes work orders according to technician’s ability and monitors the progress repair orders through the workshop.
- Provides technical support to the Service Advisor, team leaders and technicians in the course of diagnosing problem cases.
- Responsible for the safety and cleanliness of the workshop and general maintenance of all equipment's and tools.
Education
Bachelor Degree in Mechanical Engineering
Required Qualifications & Skills
Minimum Experience:
Minimum 5 years experience in Services and Maintenance Management. At least 2-3 years in a management role within a large-scale Bodyshop or similar environment
Required Skills
- Excellent technical skills.
- In depth knowledge of Automotive and Al Mansour products
- Excellent communication and negotiations skills.
- Leadership & Management skills
- Decision making and Problem solving skills
- Fair, Self-Motivated, Troubleshooting and Creative Problem-Solving skills
- Team building skills and manage multiple priorities.
- Analytical Skills for interpreting financial & Operational Data.
- Adaptability to change and technologies trends.
- Proficiency in Microsoft Office suite and SAP.
- Proven track record of improving operational efficiency and profitability
- Familiarity with lean management principles and Six Sigma methodologies.
- Experience with digital management systems and repair estimation software
