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Perform Operations transactions (Cash & Non-Cash) in a timely and accurate manner
Handle, serve, and provide operational services to clients to ensure high quality of service to meet clients' satisfaction within Bank’s procedures & policies.
Ensure adherence to branch and regulator policies, recommendations, and CBE regulations.
Welcome Bank's clients, receive their instructions, validate, and obtain necessary approvals, then forward to concerned departments to ensure final execution on due time.
Responsible for handling the various operations' transaction in accuracy and efficiency as per bank procedures.
Handle customer queries & complaints & escalate as appropriate
Cross Selling of bank products
Follow-up the execution of clients' instructions in co-ordination with concerned departments, to ensure proper & accurate service delivery in timely manner.
