Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, consultative, and innovative outsourcing solutions that address the unique needs of each client’s business. ETISAL International emphasizes global coverage, cultural understanding, and industry best practices to help clients concentrate on their core operations while improving customer service. The company values transparency, flexibility, integrity, and a passion for service, consistently working to enhance management and operational standards. ETISAL International is committed to appreciating human capital, implementing advanced technologies, and exceeding client expectations.
Role Description The Morning Shifts | English Support Agents role is a full-time, on-site position based in Cairo. The support agent will handle incoming customer inquiries in English via phone, chat, or email, providing accurate information, guidance, and problem resolution in line with company procedures. Daily tasks include documenting interactions, updating customer records, escalating complex issues to the appropriate teams, and following up to ensure timely closure. The role involves adhering to performance metrics, maintaining high-quality service standards, and communicating in a professional and courteous manner. Support agents are expected to collaborate with team members, participate in ongoing training, and contribute to continuous improvement of customer support processes.
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