Company Description
TP Career is a talent and career services provider that connects job seekers with roles in dynamic, customer-focused environments. The organization emphasizes professional growth, clear development pathways, and supportive workplace cultures. TP Career works with employers that value strong communication skills and a commitment to service excellence. Candidates can expect structured onboarding, training, and ongoing support to help them succeed in their roles.
Role Description
This is a full-time, on-site English Customer Service role for a Shipping Account, based in New Cairo and open to graduates only. The role involves responding to customer inquiries in English (B2–C1 level), providing information on shipping services, order status, delivery timelines, and resolving issues related to shipments and returns. The team member will handle calls, emails, and chat interactions, document customer cases accurately, and follow up to ensure timely resolution. Daily responsibilities include coordinating with internal shipping and logistics teams, updating customers on shipment progress, and adhering to performance metrics such as response time, quality, and customer satisfaction. The role also requires maintaining knowledge of shipping policies and procedures, following company guidelines, and contributing to a positive, professional customer experience.
Qualifications
Benefits
Apply Now!
