Job TitleSenior successfactors lead
Job ScopeThe Senior successfactors lead is accountable for providing advice and consultancy on services related to MDS AP products and solutions in various industry sectors. S/He determines project requirements and leads the design, configuration, testing and implementation of deliverables on time while overseeing a team of Engineers.
Main Duties And ResponsibilitiesTechnical and Operations
- Determine project requirements, assign deliverables and develop work schedules for the team
- Liaise with team members, management and clients on a regular basis to ensure projects are completed according to standard and timetables
- Understand customers’ requirements and propose necessary actions and solutions
- Handle the development process of technical specifications related to the company solutions
- Design, configure and implement solutions provided to clients
- Implement software solutions recommending enhancements to systems and services while solving clients’ complaints and inquiries
- Ensure that appropriate testing is being conducted with the client on the implemented solution
- Ensure a proper documentation including implementation, design, best practices and necessary documents
- Follow up on appropriate post implementation support for the implemented solution during the stabilization period
- Identify valuable information for new sales and services opportunities while working with the client's team
- Guarantee the delivery of technical trainings to clients
- Issue progress reports, analyze risks and propose recommendations accordingly
Talent Development
- Lead and coach the team cultivating empowerment and ownership
- Develop capabilities and secure a solid succession plan
- Conduct regular performance reviews, identify training needs and oversee development plans
Position RequirementsEducationBachelor’s degree in Management Information System or any other related field
ExperienceAt least 7 years of relevant experience
