Role Description
The Sales Specialist will be responsible for promoting KOMET INSTITUT’s German language programs and converting prospective learners into enrolled students. The role is primarily focused on Tele-sales and lead conversion, including contacting leads, understanding their needs, presenting suitable language programs, handling inquiries, overcoming objections, and following up consistently until registration.
Daily responsibilities include making outbound calls to prospective learners, responding to inquiries through phone and digital channels, conducting consultations, explaining course levels, schedules, fees, and available programs, and maintaining regular follow-up with leads.
The Sales Specialist will maintain accurate records of leads and sales activities, update the CRM or sales tracking system, monitor individual sales performance, and prepare basic sales reports. The role also requires close coordination with the training and operations teams to ensure accurate information about course content, schedules, and availability.
The position requires a proactive, target-oriented individual with strong communication and persuasion skills and the ability to build positive relationships with prospective and current learners.
Key Responsibilities
- Contact and follow up with prospective learners through outbound calls and digital channels.
- Respond to incoming inquiries and convert leads into registrations.
- Understand learners’ needs and recommend suitable German language programs.
- Clearly explain course levels, schedules, fees, offers, and registration procedures.
- Handle objections and provide appropriate solutions to encourage enrollment.
- Maintain regular follow-up with leads and ensure no potential customer is missed.
- Update lead and sales records accurately and consistently.
- Achieve individual and team sales targets.
- Track daily sales activities, conversions, and follow-up status.
- Coordinate with the training and operations teams regarding course availability and schedules.
- Provide a positive and professional customer experience throughout the enrollment process.
- Contribute ideas to improve lead conversion and sales processes.
Qualifications
- Previous experience in Tele-sales, Telesales, Inside Sales, or Call Center Sales is preferred.
- Strong verbal communication and persuasion skills.
- Proven ability to handle sales calls, follow up with leads, and convert prospects into customers.
- Strong customer service and objection-handling skills.
- Target-oriented with a strong focus on achieving sales results.
- Good organizational and follow-up skills.
- Ability to manage a high volume of calls and leads effectively.
- Basic computer skills and experience with CRM or sales tracking systems is an advantage.
- Proficiency in English is required; knowledge of German is an advantage.
- Interest in language learning or education is preferred.
- Previous experience in education or training services is an advantage.
