Key Responsibilities
- Manage and supervise the daily operations of the vehicle inspection and reception functions, ensuring compliance with company standards and operating procedures.
- Oversee the vehicle check-in and inspection process, ensuring accurate identification and documentation of vehicle condition, customer concerns, and required services.
- Ensure vehicles are properly inspected, diagnosed, and assessed before being transferred to the relevant workshop or technical teams.
- Review inspection reports and ensure that identified defects, required repairs, and recommended services are accurately documented.
- Manage the customer reception process and ensure customers receive professional, timely, and accurate information regarding their vehicles and required services.
- Supervise Service Advisors and Reception staff, ensuring effective communication with customers throughout the service journey.
- Coordinate closely with Workshop, Parts, Warranty, Sales, and Quality teams to ensure smooth vehicle flow and timely completion of service requirements.
- Monitor vehicle reception, inspection, repair progress, and delivery processes to minimize delays and improve overall turnaround time.
Qualifications & Requirements
- Bachelor's degree in Automotive Engineering, Mechanical Engineering, or a related field.
- 10 - 15 years of relevant experience in automotive aftersales, service centers, dealerships, or a similar environment, including supervisory or managerial experience.
- Strong knowledge of automotive inspection, vehicle diagnostics, maintenance, and repair processes.
- Previous experience managing Service Advisors, Vehicle Inspectors, Receptionists, or similar customer-facing automotive teams.
- Good understanding of automotive aftersales operations and the complete customer service journey.
