1.Process and manage assigned operational transactions and customer requests within agreed service levels and turnaround times.
Review applications, instructions, and supporting documents to ensure completeness, accuracy, and compliance with internal policies and regulatory requirements.
Coordinate with internal stakeholders and external parties to facilitate smooth execution of operational activities.
Ensure all transactions and customer records are accurately maintained and updated on the Bank’s systems.
Adhere to all compliance, AML, KYC, regulatory, and risk management requirements applicable to the function.
Prepare and maintain operational reports, records, and documentation as required by management and regulators.
Support audits, regulatory reviews, and internal control activities by providing required information and documentation.
Ensure confidentiality, data integrity, and security of customer and bank information at all times.
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Skills:
