An exciting opportunity for talented and ambitious fresh graduates to join our Branches Network team. This opportunity is designed for individuals who are eager to begin their professional journey in the banking sector and develop their careers within a leading financial institution committed to excellence, innovation, and customer service. As a member of our Branch Network, you will gain valuable hands-on experience, work alongside experienced banking professionals, and contribute to delivering exceptional service to our customers while building a strong foundation for long-term career growth.
Job Description:
Cash Transactions
1- Handle all Teller function accountabilities when assigned as a Teller.
2- Process customers’ OTC (Over the counter) transactions; support Customer Service in sales through customers referrals and support branch sales through universal teller proactive outreach.
Operations
3- Handle all Operations Coordinator function accountabilities when assigned as an Operations Coordinator.
4- Service complex customer walk-in transactions (e.g. transfers, cheques) and support Customer Service in sales through referrals.
Floor Management
5- Handle all Floor Manager & Quick Service Officer functions accountabilities when assigned as a Floor Manager or Quick Service Officer.
6- Meet & greet customers and guide them to the right staff; help with missing documents and ensure seamless experience; Educate customers with ATM functionalities and services and support with online sign-ups utilizing demo account.
7- Process simple customer transactions under 2 mins (e.g. debit card issuance request, cheque deposits, statement and letter issuance).
Customer Relationship Management:
8- Handle all Customer Relationship Officer accountabilities when assigned.
9- Own and handle customer queries by taking ownership and responding in a timely manner.
10- Answer questions about account types and banking products and services, such as money market accounts, exchange rates, loans, and credit cards.
11- Open all types of accounts (current, savings, time deposit, saving certificates).
Qualifications & Experience:
Skills:
