Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In the AI era, the company has evolved to become more modern, agile, and innovative while maintaining its commitment to high-quality customer experience. TP combines intelligent technology with human empathy to support clients across diverse industries and markets. The organization focuses on future-proof solutions that help businesses adapt and thrive in a rapidly changing digital landscape. Team members join a dynamic environment that values adaptability, professionalism, and continuous improvement.
Role Description This is a full-time, on-site role based in New Cairo, supporting the American market in an English Call Center (B2) capacity. The role involves handling inbound and outbound customer interactions in English, addressing inquiries, resolving issues, and providing accurate information in a professional manner. The team member will follow established procedures, use multiple systems to document and manage cases, and adhere to performance and quality standards. Daily responsibilities include active listening, clear communication, problem-solving, and maintaining a positive, customer-focused attitude. The role may also involve coordinating with other departments, participating in training sessions, and contributing feedback to improve processes and customer satisfaction.
Qualifications
