Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider serving clients across the Middle and Far East. The company focuses on delivering high value, customized, and innovative outsourcing solutions that address each client’s unique business needs. With strong attention to cultural nuances and industry best practices, ETISAL International supports organizations in focusing on their core business while enhancing customer experiences. The company is committed to transparency, operational flexibility, integrity, and the use of advanced technologies. ETISAL International continually improves its management standards to exceed client expectations and maximize the value of human capital.
Role Description The English Account B1 | Business | Not telecom role is a full-time, on-site position based in Cairo, Egypt. The role involves handling English-language business accounts, providing professional customer service, and supporting clients with inquiries, requests, and issue resolution in line with company guidelines. Daily tasks include communicating with customers over phone, email, or chat, documenting interactions accurately, and ensuring service quality standards are met. The role may also involve explaining services, assisting with basic training or guidance for customers, and cooperating with team members and supervisors to improve processes and customer satisfaction. The successful candidate will maintain a professional demeanor, follow established procedures, and contribute to a collaborative and performance-driven work environment.
Qualifications
