- Provide daily support to partner schools and respond to platform inquiries.
- Assist in coordinating and supporting online assessments.
- Handle emails, support tickets, and social media messages.
- Escalate complex issues when needed.
- Support translation and seasonal content/design tasks.
- Maintain accurate records of client communications.
Requirements
- • Bachelor’s degree in Business, Communications, or a related field (or equivalent practical
experience).
- 1–3 years experience in customer support or client-facing roles ( experience in tech education industry is preferred ) .
- Strong Arabic and English communication skills.
- Organized, detail-oriented, and able to multitask.
- Basic knowledge of online platforms; CRM experience is a plus.
- Familiarity with Adobe InDesign is an advantage.
Experience handling customer inquiries via email, phone, live chat, or ticketing systems.
- Basic computer proficiency and ability to use multiple systems simultaneously.
- Ability to document customer interactions clearly and accurately.
Soft Skills
- Excellent verbal and written communication skills.
- Strong active listening and empathy when dealing with customers.
- Patient, calm, and professional attitude—especially in challenging situations.
- Strong problem-solving and troubleshooting abilities.
- Customer-first mindset with high attention to service quality.
- Ability to manage time effectively and handle multiple requests.
- Strong teamwork and collaboration skills.
- Adaptable and comfortable working in a fast-paced environment.
- Attention to detail and strong follow-up skills.
- Willingness to learn and continuously improve product knowledge.
Benefits
Work Conditions
Workdays: Sunday – Thursday
Working Hours: 9:00 AM – 5:00 PM
• Competitive salary
• High-quality medical insurance & full social insurance
• Career progression and leadership development opportunities
• Support for professional courses (limited tuition fees covered)
• A collaborative and supportive environment that encourages growth and innovation
