Job DescriptionCustomer Support Hub AdminLocation: Cairo, Egypt
Job Type: Full‑time
We make health happenThe Purpose of this role is to support the customer service and customer relations departments in multiple administration
functions and processes. You will be providing administrative services to benefit our customers and colleagues.
The role holder will be required to work within the teams and be required to hold good relationships with all key stakeholders
internally and externally
Key accountabilities will include completion and management of the Customer Service / Relations Dept, administrative tasks,
such as logging and raising complaints/dissatisfactions raised by our members, responding to customer complaint enquires,
providing call downloads to colleagues, administering initial bereavement contacts, simple payment transactions, managing
mailboxes and templated letters to customers
Key ResponsibilitiesThe accountabilities and responsibilities of the role will vary according to the specific assignment(s) at any one time: -
the promises we have made to our customers.
appropriate decision making and impactful actions.
decision making with utmost integrity, from a clinical, policy and regulatory perspective
as continuous improvement of the function as a whole.
Tracking of all volumes of work produced, highlighting any improvements upwards to direct line manager.
experience and continuous improvement of the function.
within the agreed time scales.
What We're Looking ForThe role holder is expected to have the following qualification(s), skills and experience:
Why BupaWe’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time TypeFull time
Job AreaAdministration
Locations:
Egypt - Cairo
