Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, innovative outsourcing solutions that address each client’s specific business needs and help them concentrate on their core operations. With global coverage and strong cultural awareness, ETISAL International applies industry best practices and advanced technologies to provide high-quality, value-driven services. The company emphasizes transparency, flexibility, integrity, and a strong commitment to exceeding client expectations. ETISAL International values human capital and fosters a culture of passion for service and continuous improvement in management and operational standards.
Role Description The English Client Support Agent is a full-time, on-site role based in Cairo. The person in this role will respond to customer inquiries in English via phone, email, and chat, ensuring issues are resolved accurately, promptly, and in a professional manner. Daily tasks include handling service requests, providing product or service information, documenting interactions in the customer support system, and escalating complex issues when necessary. The agent will follow established procedures and quality standards, contribute to customer satisfaction targets, and collaborate with team members and supervisors to improve processes and customer experience. The role may also involve participating in training sessions, receiving performance feedback, and supporting continuous improvement initiatives in the contact center.
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