Company Description:
Moustasharoun Bureau is a consulting office in Lebanon that provides accounting, taxation, internal audit, and management services to individuals, corporations, and NGOs. The bureau is driven by a progressive vision and a strong commitment to innovation, quality of service, and high professional standards. It focuses on understanding client needs, exceeding expectations, and earning long-term loyalty through tailored solutions. Moustasharoun invests consistently in its people, promoting growth and development to support the firm’s expanding base of satisfied customers. Its uncompromising approach to quality and refusal to imitate set it apart in the consulting field.
Role Description
This is a full-time, on-site Customer Service Representative role based in Jdaidet El Matn. The Customer Service Representative will handle client inquiries via phone, email, and in person, providing clear information about the bureau’s services and processes. The role includes managing client account documentation, resolving issues promptly, and ensuring that every interaction reflects the firm’s high standards of professionalism and service quality. The representative will follow up on client requests, coordinate with internal teams to address concerns, and maintain accurate records of communications and resolutions. The position also involves supporting client satisfaction initiatives, gathering feedback, and contributing to continuous improvement in the overall client experience.
Qualifications
