Company: Premier Socials
Department: Account Management
Location: Remote – Work From Home
Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
About Premier Socials
Premier Socials is a growing digital marketing and social media company helping businesses strengthen their online presence, generate leads, and grow through effective digital strategies.
We are looking for a results-driven Account Manager who can build strong client relationships while understanding the digital marketing environment. The ideal candidate is comfortable managing multiple accounts, communicating with clients, using CRM systems, and working with digital marketing teams to ensure clients receive excellent service and achieve their goals.
Role Overview
As an Account Manager, you will be the primary point of contact for assigned clients. You will manage client relationships, coordinate with internal teams, monitor account performance, identify opportunities for growth, and ensure clients remain satisfied and engaged.
This role requires someone who combines strong relationship management skills with digital knowledge, CRM experience, organization, and a results-oriented mindset.
Key Responsibilities
- Manage and maintain strong relationships with assigned clients.
- Lead client onboarding and kickoff/ideation calls.
- Serve as the primary point of contact for client questions, updates, and requests.
- Conduct regular client check-ins and proactively identify concerns or opportunities.
- Manage multiple client accounts simultaneously while maintaining high attention to detail.
- Use CRM systems to maintain accurate client records, follow-ups, tasks, and account activity.
- Track client communication, deliverables, campaigns, and important deadlines.
- Coordinate with social media, creative, paid media, and other internal teams to ensure client needs are met.
- Understand digital marketing concepts including social media, content, paid advertising, lead generation, and online customer acquisition.
- Monitor account performance and communicate relevant updates and insights to clients.
- Identify opportunities for upsells, additional services, and account growth.
- Follow up consistently with clients to improve retention and satisfaction.
- Maintain accurate reporting and documentation within the CRM.
- Meet performance metrics related to client retention, satisfaction, revenue, and account growth.
Requirements
- Previous experience in Account Management, Client Success, Customer Success, Sales, or a similar client-facing role.
- Strong spoken and written English.
- Experience using CRM platforms such as GoHighLevel, HubSpot, Salesforce, Pipedrive, or similar.
- Strong digital skills and familiarity with social media and digital marketing.
- Understanding of digital marketing concepts such as social media management, paid advertising, lead generation, funnels, and content marketing.
- Strong communication and relationship-building skills.
- Highly organized with excellent attention to detail.
- Comfortable managing multiple clients and priorities simultaneously.
- Ability to work independently in a remote environment.
- Comfortable working with performance metrics and revenue targets.
- Proactive, responsive, and solutions-oriented.
Preferred Qualifications
- Experience working with a digital marketing or social media agency.
- Experience managing multiple business/agency clients.
- Experience with GoHighLevel (GHL) or similar CRM platforms.
- Experience with client retention and upselling.
- Experience working with paid media, social media, or lead-generation campaigns.
- Previous experience managing accounts for US-based clients.
Ideal Candidate
We are looking for someone who is client-focused, digitally savvy, CRM-proficient, highly organized, and commercially minded. You should be able to build trust with clients while also understanding the digital services being delivered and identifying opportunities to improve client results and grow accounts.
If you have strong Account Management experience, understand digital marketing, and are comfortable working with CRM systems and performance metrics, we’d love to hear from you.
