Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in customized, high-value outsourcing solutions that help businesses focus on their core operations while improving service to their own customers. With strong attention to diverse cultures and industry best practices, ETISAL International delivers consultative and innovative services tailored to each client’s needs. The company is committed to quality, transparency, flexibility, integrity, and the use of advanced technologies to consistently exceed client expectations. ETISAL International values human capital and fosters a culture of passion for service and continuous improvement in management and operational standards.
Role Description This is a full-time, on-site Customer Support Agent role based in Cairo, Egypt for English speakers at level B1+ or higher. The Customer Support Agent will handle inbound and outbound customer inquiries, provide accurate information, and resolve issues in a timely and professional manner. Daily responsibilities include responding to calls or messages, diagnosing concerns, offering solutions, and escalating complex cases when necessary. The role involves documenting interactions in the system, following established procedures, and contributing to customer satisfaction targets. The successful candidate will collaborate with team members and supervisors to improve service quality and maintain a positive customer experience.
Qualifications
* Strong customer-facing skills, including Customer Support and Customer Service, with a focus on achieving high Customer Satisfaction.
* Effective Communication abilities in English at B1+ level or above, both spoken and written.
* Practical Troubleshooting skills to identify, analyze, and resolve customer issues efficiently.
* Ability to work on-site in Cairo, Egypt, adhering to schedules and performance targets.
* Basic computer literacy and comfort using CRM or contact center systems.
* Demonstrated patience, empathy, and professionalism when dealing with diverse customers.
* Prior experience in a call center or BPO environment is an advantage but not mandatory.
