Company Profile
A leading company in the insurance sector, focused on providing professional insurance solutions and delivering high-quality customer service to clients.
Job Summary
We are looking for Call Center Agents – English Account to join the Customer Service team. The role will be responsible for handling customer calls in English, addressing inquiries, providing accurate information, resolving complaints, and ensuring a high-quality customer experience while achieving assigned KPIs.
Key Responsibilities
- Handle customer calls and inquiries in English professionally.
- Provide accurate information about company products and services.
- Address and resolve customer complaints and requests.
- Follow company policies and procedures when handling customer interactions.
- Maintain required call quality and customer satisfaction standards.
- Document customer interactions accurately on the system.
- Collect and communicate customer feedback.
- Achieve assigned customer service and performance KPIs.
Job Requirements & Qualifications
- 0-2 years of experience in Call Center or Customer Service.
- Previous experience in an English account is preferred.
- Fluent English is a must.
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving skills.
- Customer-oriented with a professional attitude.
- Ability to work under pressure and meet targets.
- Willingness to receive feedback and continuously improve.
