Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with software development, analytics, digital solutions, business operations, customer experience, and support services. FlairsTech works closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to improve processes and productivity. The company’s success is strongly rooted in its people-focused culture, offering opportunities to grow, collaborate, and contribute to impactful projects.
Role Description The Bilingual (English & Italian) Customer Advisor is a full-time, on-site role based in Qesm El Maadi. In this position, the advisor interacts with customers via phone, email, and chat to respond to inquiries, resolve issues, and provide accurate information in both English and Italian. Daily responsibilities include managing customer cases, documenting interactions, following up on open requests, and ensuring a smooth and positive customer journey. The advisor collaborates with internal teams to escalate complex issues, supports continuous improvement of customer processes, and adheres to service-level agreements and quality standards. The role also involves maintaining up-to-date product and service knowledge to deliver informed guidance and support.
Qualifications
