Job Title
Teller
Location
Chtaura
Position Summary
Responsible for meeting customers’ needs in a timely manner by providing high quality service including efficient and accurate transaction processing by following OMT standards and procedures. Also responsible for managing cash balances, receiving and paying out money, as well as accurately keeping records of various financial transactions.
Primary Duties and Responsibilities
Cash management & transactions processing
- Maintains and ensures cash safety and availability according to predefined limits at all times. Ensures processing customers’ transactions and money transfers effectively
- Balances cash drawers in accordance with OMT procedures and regulations and coordinates with colleagues regarding cash replenishments
- Balances currency in cash drawers and calculates daily transactions; Generates statement of account and compares physical counted money to the system daily balance
- Pays out money after verifying information provided for sending/receiving money and that written and numerical amounts agree
- Verifies other information such as dates, sender/receiver’s names, identification of the persons receiving payments and the legality of the documents presented
- Processes & records transactions, generates receipts and signs them with customer
- Informs customers about foreign currency regulations and computes transaction fees for currency exchanges
- Collects, archives and sends all receipts and necessary documents provided by customers to OMT head office
Customer Service Excellence
- Provides and sustains high customer service quality by building positive relationship with customers and by promoting OMT services
- Greets and serves customers ensuring highest standards of customer service
- Ensures all promotional items are well displayed and in a good condition
- Explains, promotes, sells/cross-sells OMT products & services such as prepaid cards, post-paid lines and other services; advises customers when needed
- Represents OMT in a manner that maintains and expands positive relations with all customers, potential customers and co-workers
- Reports customers’ feedback & claims on any OMT service
Knowledge & Teaming
- Maintains and expands knowledge in OMT services and operating model; uses knowledge to handle new situations
- Understands the roles of OMT departments and functions
- Exhibits politeness and patience when dealing with conflict and difficult situations at the branch
- Interacts effectively with the team and people of all levels
- Reaches out to help others
Knowledge, Skills, and Abilities
Qualifications:
• University Degree, TS Degree or equivalent in experience
Technical Skills:
• Proficiency in English and Arabic; French is a plus
• Ability to identify and resolve discrepancies and to notice questionable trends or frauds in cash and transactions
• Proficiency in Microsoft Office as well as accounting software programs
• Experience in handling cash and customer service is preferable
Overall experience:
• 0-3 years
