Company Description Rutatel Technologies is a cloud communications provider focused on delivering simple, reliable solutions for global connectivity. The company specializes in A2P SMS, two-way messaging, HLR number cleansing, and MNP routing over direct operator connections. Rutatel’s services enable businesses to reach customers worldwide with secure, high-performance messaging. Team members work with modern communication technologies and global partners, contributing to scalable and innovative solutions. The environment supports growth for professionals who want to deepen their expertise in telecom and messaging infrastructure.
Role Description The Senior Account Manager – SMS Wholesale (A2P) is a full-time, on-site role based in Beirut. This role is responsible for managing and growing a portfolio of wholesale SMS and A2P messaging partners, including operators, aggregators, and large enterprise clients. Day-to-day tasks include building and maintaining long-term client relationships, negotiating pricing and commercial terms, monitoring traffic and performance, and identifying upsell and cross-sell opportunities. The Senior Account Manager will collaborate with technical and operations teams to ensure high-quality delivery, resolve issues proactively, and support routing and margin optimization. The role also involves preparing account reports, forecasting revenue, participating in industry discussions, and contributing to Rutatel’s business development and market expansion strategy.
Qualifications
- * Strong account management skills, including portfolio management, relationship building, and contract handling.
- Proficiency in customer service and communication, with the ability to respond promptly, manage expectations, and communicate clearly with global partners.
- Experience in sales and commercial negotiation, with a track record of meeting or exceeding revenue targets in a B2B or wholesale environment.
- Knowledge of wholesale SMS, A2P messaging, and telecom carrier or aggregator ecosystems.
- Relevant experience in telecom or cloud communications; background in messaging routing or international voice/data is an advantage.
- Strong analytical skills with the ability to interpret traffic, margin, and performance data to drive decisions.
- Comfort working in a fast-paced environment, with strong organizational and time management skills.
- Bachelor’s degree in Business, Communications, Engineering, or a related field, or equivalent practical experience.
- Professional proficiency in English; additional languages are beneficial for working with international clients.