Sales Representative
Department: Operations
Reports To: Executive Team
Location: PlayerOne Dekweneh Office
Employment Type: Full-Time
Job Purpose
The Sales Representative is responsible for generating revenue by promoting and selling PlayerOne's entertainment offerings, packages, events, birthday experiences, group bookings, corporate activities, and other services. The role combines proactive selling, customer relationship management, follow-up, and achievement of assigned sales targets.
Key Responsibilities
- Promote and sell PlayerOne products, packages, events, birthday packages, group activities, and other entertainment services.
- Identify potential individual, corporate, school, organization, and group customers.
- Respond promptly and professionally to sales inquiries received through phone, WhatsApp, email, social media, or in person.
- Understand customer requirements and recommend the most suitable PlayerOne package or solution.
- Prepare and communicate quotations, packages, and commercial offers in accordance with approved pricing.
- Follow up consistently with leads and potential customers to maximize conversion.
- Maintain an organized database/pipeline of leads, opportunities, follow-ups, confirmed bookings, and lost opportunities.
- Meet or exceed individual and departmental sales targets.
- Upsell and cross-sell additional PlayerOne services, packages, credits, or experiences where appropriate.
- Build and maintain strong relationships with customers to encourage repeat business and referrals.
- Conduct outbound calls and proactive sales outreach when required.
- Coordinate confirmed bookings and customer requirements with Operations, Events, Finance, and other relevant departments.
- Ensure that all confirmed sales are properly documented and communicated internally.
- Follow up on quotations, confirmations, payments, and required documentation.
- Maintain accurate records of sales activities and provide periodic sales reports to management.
- Monitor customer feedback and communicate relevant market insights to management.
- Maintain strong knowledge of PlayerOne's products, pricing, promotions, packages, and competitive advantages.
- Represent PlayerOne professionally during meetings, events, activations, and external visits when required.
- Respect approved discount levels, pricing policies, payment terms, and authorization procedures.
- Perform other sales-related duties assigned by management.
Qualifications & Experience
- Bachelor's degree in Business Administration, Marketing, Hospitality, or a related field is preferred.
- Previous experience in sales, business development, events, hospitality, entertainment, or customer-facing roles is an advantage.
- Strong communication and negotiation skills.
- Good command of Arabic and English; French is an advantage.
- Good knowledge of Microsoft Office; experience with CRM or sales management systems is an advantage.
Core Competencies
Sales orientation, negotiation, communication, relationship building, persuasion, follow-up, target orientation, organization, initiative, customer focus, teamwork, and commercial awareness.
Working Conditions & Authority Level
The position may require flexible working hours, external customer meetings, events, weekends, or peak periods. The Sales Representative may provide quotations and commercial proposals within PlayerOne's approved pricing and discount policies. Any exceptional discounts, special payment terms, or commitments outside approved policies require management authorization.
