Guest Services
Be a promoter: promote marketing tools, packages and Cosmocity® features.
Ensure the telephone is answered by professionally.
Be the expert: explain the location rules & the game plays.
Keep professional records in the event of guest service deficiencies, complaints, or accidents.
Know how to operate the systems.
Receive payment (cash, check, credit cards, vouchers, receipt, refund, credits….)
Count money in cash drawer at the beginning & the closing of shifts to ensure that amounts are correct.
B. Inventory Control
Help monitoring cashier/redemption area inventory.
Ensure that all merchandise is kept, stored and presented according to safety standards and the Cosmocity® presentation norms.
C. Apparatus
Make sure all cashier/redemption area apparatus are kept cleanly, safely and securely.
Make sure all cashier/redemption area apparatus is working properly, inform the captain and follow up.
Requirements:
• Committed to the principle of never-ending improvement in services quality, reliability and guest service excellence.
• Is aware and has conducted a training on safety measures, incidents and emergency procedures
and communication procedures.
• Provide guest services in line with Cosmofun’s adopted Quality Policy to exceed their expectations and build their loyalty.
• Committed to the principle of never-ending improvement in services quality, reliability and guest service excellence.
• Provide guest services in line with Cosmofun’s adopted Quality Policy statement to exceed their expectations and build their loyalty.
• Help the team monitor the redemption/cashier area’s conformity to fire and safety regulations.
• Should be able to handle minor incidents and report to the supervisor on duty.
• Should be aware of the Evacuation plan as per facility manual and Mall/Shopping Center instructions.
• Is aware and has conducted a training on safety measures, incidents and emergency procedures
and communication procedures.
Critical Competencies
• Active listening (giving full instruction, respect & attention to the guest)
• Social perceptiveness (being aware of other reaction)
• Service oriented and can handle pressure
• Patient, positive and dynamic.
• Problem solving skills.
Relevant Experience
• Education: A Bachelor degree in BA or Technical degree in hospitality management or related field.
• Related Work Experience: Minimum 0-2 years of experience
• Language Skills: Strong command of English - Arabic languages
