Key Responsibilities Communicate with customers and agents through calls and online chats. * Build and maintain positive, long-term relationships with customers. * Follow up with customers to improve engagement and retention. * Identify customer needs and provide appropriate solutions. * Handle customer concerns and requests in a professional manner. * Monitor customer activity and follow up when needed. * Maintain accurate records and update customer information. * Track performance and follow key KPIs and targets. * Coordinate with the team to improve customer experience and retention. * Prepare and update reports using Google Sheets / Excel*.
Requirements Fluent French – written and spoken. * Good English communication skills. * Strong communication and interpersonal skills. * Comfortable handling calls and online chats. * Good computer skills and familiarity with Google Sheets / Excel*. * Customer service, retention, sales, telesales, or account management experience is an advantage. * Ability to work in a fast-paced environment and meet performance targets. * Strong follow-up and problem-solving skills.
What We Offer
