It's an exciting time at OSLO and we're opening a new shop in Beirut! We're looking for someone to lead this team - to help us set things up and grow the business from inside.
Company Description
OSLO made in heaven is a dessert brand specializing in dreamy Angel Cakes and ice cream, crafted with fragrant, seasonal flavors and flowers. Founded as a family business in 1997, the company continues to bake and decorate its cakes in-house, maintaining a strong focus on quality and creativity. Beyond cakes, OSLO made in heaven represents a way of eating, hosting, and sharing through the events it caters. The team values curiosity, passion, and diversity, and looks for people who appreciate desserts and the joy they bring to others.
Role Description
The Shop Assistant role is a full-time position based in Beirut. Day-to-day responsibilities include welcoming customers, answering product questions, and providing friendly, informed service at the counter. The Shop Assistant helps with displaying and packaging cakes and ice cream, maintaining a clean and organized shop area, and ensuring stock is replenished and well presented. The role may involve taking and confirming orders, coordinating with the kitchen team, assisting with basic administrative tasks, and supporting catering or special events. Some remote tasks, such as responding to customer inquiries, updating simple product information, or coordinating orders, may be carried out from home.
Qualifications
- Customer service and communication skills, including the ability to interact warmly and clearly with a diverse range of customers.
- Basic sales and point-of-sale (POS) skills, such as handling cash and card payments, managing receipts, and supporting daily reconciliation.
- Organization and time management skills to handle multiple orders, keep the shop tidy, and follow daily operational routines.
- Attention to detail and basic food-handling awareness to support cake presentation, packaging, and quality standards.
- Ability to work both on-site and remotely, with a proactive attitude and reliability in a hybrid work setup.
- Interest in desserts, hospitality, and creating positive guest experiences; previous experience in retail or food service is an advantage.
- Comfort with basic digital tools (email, messaging apps, simple spreadsheets) for order coordination and communication.
- Availability for full-time work, including weekends or peak periods, as required by the business.