Job Title
Sales Associate
Job Scope
The Retail Sales Executive is accountable for reflecting and maintaining a professional image of the store through promoting customer service excellence and using product knowledge and enhanced selling techniques to achieve monthly targets.
Main Duties and Responsibilities
- Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers’ needs
- Establish solid relationships with customers, cross/upsell and deliver excellent product awareness
- Ensure the shop is kept clean and tidy at all times
- Maintain an awareness of all products, promotions, advertisements and new releases
- Ensure proper display and visual merchandising standards according to communicated guidelines at all times
- Assist in processing and replenishing merchandise and participate in the receipt of stocks
- Recognize security risks and thefts and handle situations as fast and professionally as possible
- Conform to all policies and procedures namely those regarding to payments and exchanges, security practices and loss prevention
- Complete necessary trainings, enroll to training portals and maintain the latest certificates
- Actively seek inputs from customers, efficiently address complaints and escalate when needed to reinforce service standards.
Position Requirements
Education
High School Diploma or a Bachelor’s/Technical degree.
Experience
No previous experience needed.
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