Please read the requirements carefully before applying.
- Agency experience is mandatory.
- Experience managing organic social media is required.
- This is not a paid media role.
- This is a senior client relationship and account growth position.
Role Purpose
The Account Director is a senior client and business leader responsible for the overall success, retention, strategic direction, and growth of a portfolio of client accounts. The role goes beyond day-to-day account management. The Account Director acts as a senior strategic advisor to clients, owns the overall account strategy, leads senior client relationships, and identifies commercial opportunities. The Account Director is ultimately responsible for ensuring that client objectives, agency strategy, delivery, quality, and commercial performance are aligned.
Responsibilities
Client Leadership & Relationship Management
- Own senior-level relationships across a portfolio of strategic client accounts.
- Build and maintain strong, trusted relationships with clients.
- Develop a deep understanding of each client's business, industry, objectives, challenges, and growth priorities.
- Lead senior client conversations, strategic reviews, QBRs, and account planning sessions.
- Proactively manage expectations and identify potential relationship risks before they become issues.
Account Strategy & Strategic Advisory
- Own and continuously refine the overall strategy for assigned accounts.
- Translate client business objectives into clear account strategies, priorities, initiatives, and measurable outcomes.
- Act as a strategic advisor, proactively challenging assumptions and recommending opportunities that support client growth.
- Ensure organic social, content, creative, strategy, and other agency services work together toward the broader account objectives.
- Review account performance and identify strategic opportunities, risks, and areas for improvement.
- Ensure recommendations are based on client objectives, audience insights, performance data, and industry developments.
Project & Delivery Oversight
- Oversee multiple accounts and projects simultaneously.
- Ensure projects are scoped correctly, timelines are realistic, and resources are aligned.
- Lead project kick-offs to ensure clarity on scope, deliverables, roles, and timelines.
- Monitor progress, identify risks or bottlenecks early, and drive resolution.
Internal Coordination & Communication
- Lead and coordinate the activities of Account Executives assigned to their respective accounts, providing direction, prioritization, and oversight to ensure consistent delivery, client alignment, and account performance.
- Act as the bridge between clients and internal teams (creative, content, strategy, traffic).
- Communicate client briefs clearly and ensure internal alignment before execution.
- Ensure feedback is consolidated, clear, and actionable.
- Coordinate internal reviews and cross-checks before client delivery.
Quality & Standards
- Ensure deliverables meet agreed quality standards before client submission.
- Enforce internal approval and quality control processes.
- Support continuous improvement by sharing feedback and insights across teams.
Reporting & Performance Tracking
- Review and monitor account performance and analytics metrics.
- Work with strategists and internal teams to prepare monthly performance reports.
- Translate data and insights into clear recommendations and next steps for clients.
Process Improvement & Documentation
- Maintain accurate account documentation, timelines, and decisions.
- Identify operational inefficiencies and suggest improvements.
- Contribute to refining processes, tools, and ways of working.
Requirements
- Agency experience is mandatory.
- Experience managing organic social media is required.
- 7+ years of work experience in Account Management, Account Direction, Client Services, or a similar senior client-facing role or a similar role.
- Demonstrated experience owning account strategy and leading senior client relationships.
- Strong understanding of advertising, marketing, and branding principles.
- Proficiency in project management tools like Asana.
