The Head Pastry Chef oversees all pastry preparation, cooking, and presentation with the objective of delivering pastry products in line with business needs and customer expectations.
Key Responsibilities:
General
• Work with the line supervisor to identify and establish medium- to short-term strategic priorities and targets in line with QC+ policies and guidelines and ensure their successful execution.
• Implement initiatives that enable maximum output and fully contribute to the delivery of department goals.
• Execute policies and procedures review to identify areas of improvement within the team and recommend changes that lead to best-practice operations.
• Develop and monitor KPIs, take corrective actions where necessary, and produces regular reports with analysis and comment on performance and results.
Operational
• Plan and implement menu changes in consultation with the Head Chef.
• Handle menu planning and food production to control food costs.
• Recommend and promote new menu ideas for events/special days.
• Supervise and coordinate all activities and personnel concerning pastry food preparation, kitchen/pastry, and pastry storeroom areas.
• Supervise all personnel to ensure cleanliness of the kitchen, equipment, and food safety.
• Keep records of pastry training and manage training sessions.
• Sample and observe pastry food to ensure conformance to recipes and standards.
• Supervise inventories and purchases of food items, kitchen supplies, and equipment.
• Follow up with maintenance team to repair and maintain kitchen equipment.
• Alert top management of any serious concern with guests or employees.
• Build working relationships with external food and beverage suppliers with the objective of cost control.
• Attend conferences, meetings, and seminars to remain abreast of industry trends and latest developments.
Staff Management
• Motivate staff and empower direct reports by providing the necessary tools and support required to meet business goals.
• Establish clear directions, prioritize tasks, assign, and delegate responsibility, monitor individual performance, provide regular feedback, and take prompt action where necessary.
• Build opportunities for staff members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
• Provide guidance and ensure staff members comply with QC+’s policies, processes, practices, and systems.
Qualifications:
• High school diploma or a relevant discipline
• A minimum of 6 years’ relevant experience as a Head Pastry Chef
• Well-developed computing skills, including the understanding of relevant IT products and software (Microsoft Word, Excel, PowerPoint, and ERP/Oracle)
Key Attributes:
• Knowledge of cooking techniques, team management, vendor relationships, health and safety, and cost control
• Ability to work under pressure while maintaining high-quality output
