About Bede
Bede, a Zain Fintech company launched in Sudan in April 2025, is dedicated to delivering innovative and secure digital financial solutions that enhance financial accessibility and convenience for individuals, businesses, and institutions. Through its digital wallet and expanding fintech ecosystem, the company provides integrated payment, transfer, and merchant services across Sudan. At Zain Fintech, we are committed to building trusted, accessible, and customer-centric financial solutions that contribute to the digital transformation and financial inclusion of Sudan.
Position Information
Division: Commercial
Department/Section: FinTech Operations
Job Title: FinTech Channel Operations Team Leader-Sudan
Reports To: FinTech Operations Manager
About the Role
To lead the operational execution and daily management of the Agent/POS & Merchant Distribution Network. The Team Leader is responsible for driving network expansion, ensuring continuous service availability and liquidity across all channels, providing essential training, and maintaining full operational compliance and excellence in support of the Manager's strategic goals.
Key Tasks /Accountabilities
* Lead the team in executing daily expansion and operational activities with the dealers’ network.
* Collaborate with the sales team to monitor and ensure service availability across the distribution network.
* Lead the successful transition of existing sales and distribution channels into an effective mobile money agent network.
* Oversee and support franchise partners in managing customer registrations, cash-in/cash-out processes, and other daily operations.
* Supervise the operation and management of data processing systems for daily transactions, including entries, withdrawals, and deposits. Training, Branding, & Service Quality.
* Manage and coordinate comprehensive training for agents and the dealer’s network on system usage and operational procedures.
* Oversee the provision of timely support and troubleshooting of system issues to ensure uninterrupted service.
* Ensure all agents and merchants adhere to company branding and quality standards.
* Manage and respond to high-level service requests from strategic clients and partners within defined timeframes. Reporting, Metrics, & Compliance.
* Produce and analyze periodical KPI reports to support data-driven decision-making, focusing on Network Growth & Coverage.
* Create reports on Liquidity Management, identifying and addressing agent float availability issues and stock-out incidents.
* Ensure strict compliance with all company policies and regulatory requirements for information security and tax reporting within the channel operations. Cross-Functional Coordination & Team Management.
* Lead the coordination with internal FinTech teams to support service delivery and improvement plans.
* Manage the team's liaison with internal and external stakeholders to ensure coordinated plans meet the expanding demands of the network.
* Lead, coach, and develop the operations team, ensuring high performance, technical competencies, and adherence to operational standards.
* Ensure compliance with all applicable policies & regulatory requirements in information security.
Qualifications/Experience/Skills
Qualifications/Experience: -
- Bachelor's degree (B.Sc.) in Information Technology, Software Engineering, Business Administration, or any related field.
- Minimum 3 years of professional experience in a relevant field such as product development, business analysis, marketing, mobile telecom, or banking operations.
- Knowledge of payment systems and financial services is essential.
- Prior experience in Project Management (PM), developing functional and non-functional requirements, or vendor management is a significant advantage.
Skills: -
- * Ability to interpret and apply best practice methods/processes.
- Highly developed communication and presentation skills (verbal and written) in both Arabic and English, including the ability to communicate and present effectively with various levels as well as top management.
- Hands on strong project management skills.
- Critical analytical thinking and problem solving.
- Ability to build excellent relationships with key suppliers/customers.
- Third party and vender management.
- Planning and organization skills.
- Conflict handling and resolution skills.
