We are looking for a motivated and experienced Account Service Manager to drive both conversion and retention strategies, managing the full client lifecycle from initial onboarding through to long-term relationship management.
This dual-focus role is responsible for guiding newly referred clients through a seamless onboarding journey to their First Time Deposit (FTD), while simultaneously nurturing and retaining an existing portfolio of active clients to maximize satisfaction, engagement, and lifetime value.
The position requires close cross-functional collaboration with Customer Support, Trading Operations, and Payments to remove friction, accelerate conversion, and deliver an exceptional client experience at every touchpoint.
Key ResponsibilitiesüîÑ Conversion
ü§ù Retention
üìã General
Key Performance Indicators (KPIs)
Essential Skills & Experience ✅ Minimum 1 year of experience in FX and/or Crypto sales, conversion, or retention — this is a strict requirement * ✅ Fluency in Arabic (both written and spoken); English is essential * ✅ Strong understanding of FX, CFD, and Crypto products and markets * ✅ Proven experience in a Sales and/or Premium Client Support environment * ✅ Proficiency in CRM and BI systems* * ✅ Self-motivated, target-driven, and results-oriented * ✅ Excellent communication, negotiation, and interpersonal skills * ✅ Ability to adapt quickly and effectively in a fast-paced environment
Soft Skills
Additional Information üè¢ Office-based role* ‚Äî Beirut, Lebanon * üåç International team and dynamic, multicultural work environment * üéüÔ∏è Opportunity to attend industry events and network with clients * üí∞ Competitive salary + performance-based commission structure * üìà Clear path for career progression within a globally regulated broker
