General Information
Ref # 237014
Location: Qatar-Doha
Job family: Customer Service
Closing Date: 2026-10-11
DescriptionAbout the roleQatar Airways are pleased to announce an incredibly exciting opportunity to join our team as a Training Manager who manages a team to implement the Retail training and development plan whilst driving employee development, learning engagement and department performance according to agreed goals. Manage high profile training projects in various areas, including leadership & management, sales & service, products, systems & processes and soft skills. Partner with stakeholders across Retail to analyse retail training opportunities and implement solutions that will support business objectives.
Operations
- Manage and deliver the Retail operational training and development plan in line with Qatar Duty Free Retail and Training and Development objectives.
- Manage the development, design and creation of learning solutions that support in achieving Qatar Duty Free Retail functional objectives.
- Main point of contact for in-scope/defined learning queries that require specialist training & development knowledge and experience.
- Develop strong relationships with stakeholders, SMEs and cross-functional teams ensuring identification of opportunities for collaboration and innovation.
- Partnership with line management, HRBP's and support teams in the identification of business-critical learning gaps and addressing with relevant learning solutions.
- Identify and assess the training needs of Retail through job analysis, career paths, talent development with management team.
- Plan and deliver the annual L&D calendar for retail stores and back office teams with Retail management.
- Evaluate organizational performance to ensure that training is meeting business needs and improving performance
- Develop relevant, pragmatic and value add learning initiatives, activities and interventions that engage and stretch staff.
- Create tools and plans that support a best-in-class induction programme and behavior development of staff.
- Drive change, feeding into continuous improvement initiatives to build a learning culture which sets the standard for development in Qatar Duty Free Retail, ensuring staff are proficient in their roles.
- Support the development of our internal talent pipelines to ensure that they have the skills they need for the future.
- Proactively lead the developing and coaching of Retail line managers to achieve business and personal objectives.
- Partner with subject matter experts and external brands to develop brand training programs to support the business brand goals.
- Devise and manage all aspects of the learning plan for new launches and store openings.
- Facilitate training programs to a high standard, using adult learning and learner focused techniques.
- Manage a multi-skilled team and resources to ensure that work is appropriately prioritised, assigned, and delivered to a good quality standard within agreed timescales.
- Ensure all regulatory and legal and compliance training is being met across Retail.
- Input and support the implementation of the overall Training & Development strategy and plan.
- Keep abreast of external trends and best practices to bring into ways of working.
- Perform other department duties related to his/her position as directed by the Head of the Department
Be part of an extraordinary storyYour skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
Qualification
About You
- * High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 7 years of job-related experience.
Essentials
- * Retail or Travel Retail experience
- Learning and Development experience within Retail or Travel Retail
- Ability to communicate effectively with employees at all levels of the organization
- Ability to adjust priorities and manage time wisely in a fast-paced environment
- Ability to develop methods to track and evaluate training effectiveness
- Ability to keep self-organised and proactive
- Ability to solve problems and make informed decisions
- Ability to Influence successful outcomes
- Ability to project management and hit deadlines
- Ability to act as an ambassador for learning QR company values
- Ability to constantly improve and bring passion into your work
- Command of English language
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
Preferred
- * Master’s degree or equivalent
- Learning and Development or HR qualification
- Coaching certification
- Luxury experience
About Qatar Airways GroupOur story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down because of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community
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