Designation: Specialist- Support & Operations
Company Description:
PowerDMARC is an email authentication and domain security platform that helps organizations protect their domains against phishing, email spoofing, Business Email Compromise (BEC), and impersonation.
Location: Muscat Based office
Working Hours: 9 am to 6 pm GMT+4
Responsibilities:
- Providing Technical support on Email Authentication protocols, DMARC, SPF, DKIM, MTA-STS, TLS-RPT, BIMI and acting as a subject matter expert
- Providing pre and post-sales technical support to customers.
- Performing product demonstrations and presentations to prospective customers/partners.
- Answering product-related queries in a timely manner.
- Providing Support to clients
- Evaluating customers needs to suggest upgrades or additional features.
- Engaging directly with sales and account teams to support pre-sales activities.
- Maintaining customer relationships and ensuring customer satisfaction.
- Ensuring deliverables arrive on time and in good condition.
- Developing excellent working relationships with partner organizations to ensure effective collaboration in responding to customer needs
- Determining the technical requirements to meet client goals and acting as a liaison between the organization’s sales/business development and engineering groups
- Training customers/partners to use their products.
- Providing reports to developers and stakeholders on product performance.
- Carrying out proof of value to customers/partners
- Preparing and developing proof of concept reports
- Implementing email authentication controls for clients along with DMARC enforcement
Qualifications:
- BSC in Cyber Security / Computer Science / Information Technology
- Strong Communication
- Excellent English speaking Skills
