Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
The Service to Cash Junior Analyst is part of the Service to Cash team in the Swissport Business Services organization. The role is responsible for the timely and accurate execution of airline billing & e-billing procedures with meeting internal / external guidelines and agreed targets for performance and customer satisfaction. The role must collaborate with functional and operational departments on country level to streamline and standardize processes and foster continuous improvement.
Job Responsibilities* Timely and accurate execution of Service to Cash procedures using the applications: + “Flight Service Capture (FSC)” for capturing ground handling services for airline customers + “FiNDnet Billing (FnB)” for billing ground handling services to airline customers
Qualifications And Competencies+ Certificate of Secondary Education (minimum), Desirable: University degree in Business Administration or Finance, IT, or similar + 0-4+ years of experience in similar role + Experience in BPO/Shared Services environment is a plus + Good understanding of billing processes is a plus + Good conceptual and analytical skills in the optimization of processes + A strong will to deliver excellent quality / service and continuously improve technical / functional skills and efficiency. + Distinctive customer orientation and interact courteously with customers. + Flexible work style and ability to work under pressure. + Demonstrates the ability to work as part of a team. + Self-starter who is performance and quality oriented + Successfully handles most non-routine issues, escalates to team lead issues that cannot be resolved. + Requires minimal supervision to manage daily activities and to meet deadlines. + Good communication skills, both written and verbal + High proficiency in spoken and written English as the corporate language
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
