OverviewWELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
PURPOSE
Senior Trainer / Digital Customer Operations is responsible for developing learning and knowledge capabilities across SITA global Services through effective training, onboarding, refresher programs and knowledge management. The role also supports knowledge quality, governance and continuous improvement to ensure employees have access to accurate and relevant resources.
Please note: In line with SITA's Career Framework, the successful candidate will officially be hired and aligned to the Senior Trainer role level upon joining.
Key Responsibilities
QualificationsEXPERIENCE
Knowledge & Skills
Education & Qualifications
What We OfferWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
üè° Flex Week: Work from home up to 2 days/week (depending on your team's needs)
‚è∞ Flex Day: Make your workday suit your life and plans.
üåé Flex-Location: Take up to 30 days a year to work from any location in the world.
üåø Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
üöÄ Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
üôå Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.Salary / Compensation NoteHidden (-999)
