Company Description Guarantee Travel Group is a leading travel management company based in Amman, Jordan, providing corporate travel, MICE, event production, leisure travel, visa assistance, and medical tourism services. Over nearly two decades, the company has built strong relationships with reputable international organizations and government entities, managing their travel and event requirements. Guarantee Travel Group focuses on delivering reliable, high-quality travel solutions and professionally organized corporate events. The company combines international connections, industry experience, and a commitment to service excellence to ensure successful outcomes for every project. Team members are part of a growing, client-focused organization where every moment and detail matters.
Role Description This is a full-time, on-site Reservations Agent role based in Amman. The Reservations Agent is responsible for handling travel bookings, including flights, hotels, and related services, while ensuring accurate reservation details and adherence to company procedures. Daily tasks include responding to customer inquiries by phone and email, providing itinerary options, confirming reservations, and updating booking systems. The role also involves coordinating with airlines, hotels, and other suppliers, resolving booking issues, and maintaining clear communication with clients and internal teams. The Reservations Agent supports front-office and reception-related activities when required, contributing to a smooth and professional customer experience.
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