Job Summary
Responsible for the operational effectiveness of the automated HR systems, and the on-going support of Oracle HRMS utilising the various modules such as Payroll, Integrated Performance Management & Development (IPMD). Key contributor to planning and testing system upgrades and changes and the creation of standard and/or specialised MIS HR reports. Supports payroll, compensation and benefits, International Human Resources, recruitment, salary administration, and the provision of statistical data and reports. Maintain and monitor HC Budget, Business Plans, HC Projects update and follow-up and manage IPMD/system parameters.
Main Responsibilities
A. Shareholder & Financial: - - - - - - - - -
Key contributor to the development and implementation of HRMS system and the analysis of business
requirements.
Plays key role in HRMS system improvements/ enhancements/ upgrades in coordination with IT & HC.
Provides inputs in setting the budgets for HRMS and other electronic HR systems including system and software
investment costs, licensing and system maintenance fees, upgrades/enhancements, system training.
Prepares and provides relevant MIS reports covering Key Performance Indicators (KPIs) for performance
monitoring of HR Dept.
Maintains Monthly, Quarterly, and Annual Business Plan updates for HC projects.
Assists in monitoring the HR budget in line with QNB budgetary control practices. Prepares regular HR Budget
utilization MIS reports.
Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.
Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid
wastes, and optimize benefits for the bank.
Act within the limits of the powers delegated to the incumbent and adheres to QNB policies
B. Customer (Internal & External): - - - - - - - - - - -
Maintains and updates the database on Organization structure and positions, using the QNB hierarchy and on a
need basis corrects reporting lines and levels.
Ensures staff and management requests about HRMS system issues are attended to and are timely and
accurately processed.
Provide timely and accurate information to the external and internal auditors and the compliance function, as and
when required.
Actively participate in the development and implementation of other electronic HR processes such as OLM, I
Recruitment etc.
Assists in the uploading of Divisional Business Plans on IPMD and updates progress on monthly basis.
Provides accurate and timely HR MIS reports requested by business.
At the instruction of the VP, HRMS & MIS, works with IT dept to coordinate and monitor system development
requests.
To assist customers (External/Internal) in all their queries on the Divisions products/tasks and seek solution to
their requests
Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to
achieve improvements in turn-around time.
Build and maintain strong and effective relationship with all other related departments and units to achieve the
Group’s goals/objectives.
Provide timely and accurate information to the external and internal Auditors, Compliance, Financial Control and
Risk Functions as and when required
C. Internal (Processes, Products, Regulatory): - - - -
Maintains accuracy, consistency & security of information within the HR systems; reports process failure errors in
order to ensure efficient and smooth human resources processes.
Compiles statistical information and prepares reports related to labour, turnover, payroll, recruiting, position
classification, compensation, training, promotions history, position history, and exit.
Provides assistance with HRIS network maintenance by adding or deleting users and retaining system security.
Serves as a functional and reporting expert to the HR Dept in matters relating to the HRMS system and data
integrity, solving systems-related problems and recommends necessary system changes.
D. Learning & Knowledge: - - - - - - - - - -
Good knowledge of MS Office tools including word processing, and spreadsheet software, together with
knowledge of database fundamentals and strong knowledge and demonstrated use of HR systems
Possess good knowledge on HRMS administration and related risks together with a good knowledge of operations
and related controls.
Takes responsibility for self-development as well as acquiring skills and knowledge required to fulfilment of one's
duties by proactively identifying areas for professional development of self and undertake development activities
Seek out opportunities to remain current with all developments in professional field
Good knowledge of principles/practices of computer science and HRMS & MIS systems
Knowledge of Reportnet, Access and/or other reporting tools
Understands operational characteristics of installation, troubleshooting and maintenance of information systems
Understands principles and practices of HRMS software troubleshooting
Provides functional input to the technical team for data conversions, system extract and other custom designing
processes.
Demonstrates good research skills to stays up-to-date with new developments in HR technology.
E. Legal, Regulatory and Risk Framework Responsibilities: - - - -
Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, the
QNB Compliance manual; Group Compliance Policies and Procedures (Anti Money Laundering & Counter
Terrorist Financing, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy,
Conflict of Interest and Insider Dealing Policy).
in accordance with the Banks Governance manual, contribute to and comply with the Branch’s Risk Framework,
consider Risk Appetite and promote a positive Risk Culture: - - -
Understand and effectively perform your role under the Three Lines of Defence principle to identify measure,
monitor, manage and report risks.
Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with
the Operational Risk Management requirements.
Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory
training provided by the Bank, attain, and maintain the required levels of competence.
Attend mandatory (internal and external) seminars as instructed by the Bank.
F. Other: - - -
Ensuring high standards of data protection and confidentiality to safeguard commercially sensitive information.
Maintaining utmost confidentiality about customer and internal bank information obtained during the course of
business and provide such information on a need to know basis only to Senior Management of QNB, Audit and
Compliance functions, and relevant Regulators.
Maintains high professional standards to uphold QNB's reputation and to strengthen its market leadership
position.
All other ad hoc duties and/or activities related to QNB that management may request of the employee from time
to time
Education and Experience Requirements
- - Bachelor’s Degree (specialization in Human Resources or IT is preferred). Experience with Oracle Minimum 8 years of relevant work experience preferably with a local/Gulf bank entailing responsibilities regarding HRMS and MIS systems.
