Role Purpose:
The Product Owner is responsible for translating Consumer Banking Customer Onboarding & KYC Update strategy, regulatory requirements, and business priorities into a clear and actionable user stories, ensuring on-time delivery of high-value digital banking capabilities. Working closely with the Product Manager and cross-functional Agile teams, the Product Owner will drive the end-to-end delivery of customer onboarding, KYC, regulatory requirements, digital adoption, operational efficiency and continuous improvement.
Key Responsibilities:
Product & Backlog Ownership
- Own and manage the end-to-end Customer Onboarding and Digital KYC journeys and backlog, in alignment with the product roadmap, organizational strategy, regulatory commitments, operational efficiency, business outcomes and Voice of Customer (VoC).
- Translate business, regulatory, and operational needs into well-defined user stories, acceptance criteria, and measurable outcomes.
- Ensure backlog items have clearly defined objectives, acceptance criteria, dependencies, and expected business/customer outcomes.
- Partner with the Product Manager to translate strategic objectives into executable delivery plans and ensuring sufficient readiness for upcoming sprints and Program Increments.
- Ensure Onboarding & KYC journey alignment with regulatory/ AML requirements and support timely implementation.
Agile Delivery
- Act as the primary product representative within the Agile delivery team and provide continuous clarification on requirements and priorities.
- Collaborate with Business, Operations, Compliance, Risk, Technology, Architecture, Legal, and Country stakeholders to align priorities and ensure successful delivery.
- Actively participate in Agile ceremonies including planning, backlog refinement, daily coordination, retrospectives, and demos.
- Identify and proactively manage dependencies, delivery risks, blockers, and cross-team requirements.
- Support UAT, business validation, production readiness and post-implementation monitoring.
- Drive continuous improvement of both the product and the team’s delivery practices.
Digital Banking & Customer Experience
- Contribute to the design of seamless digital onboarding and KYC journeys.
- Identify opportunities to improve digital adoption, Straight-Through Processing, turnaround time, and operational efficiency.
- Use customer feedback, analytics, operational insights, and market trends to identify product improvement opportunities.
- Ensure regulatory, compliance, and risk requirements are translated into product capabilities and prioritized appropriately within the roadmap and backlog.
- Leverage product analytics, operational data, customer feedback, and business insights to evaluate product performance, generate actionable insights, support data-driven decision-making, and drive continuous product improvement.
Job Requirements:
- Bachelor’s degree in Business, Engineering, Finance, Computer Science, or a related field.
- 6+ years of relevant professional experience, with strong expertise in product ownership, digital product management, business analysis, digital transformation, or Agile delivery.
- Demonstrated experience working as a Product Owner or in a comparable product delivery role, preferably within banking, financial services, or fintech.
- Knowledge of Digital Onboarding ecosystems and related capabilities, including digital identity, biometrics, document verification, and other emerging digital banking technologies
- Strong understanding of Agile/Scrum methodologies and product backlog management.
- Proven experience translating business and strategic requirements into features, user stories, acceptance criteria, and executable delivery plans.
- Experience working with cross-functional technology and business teams throughout the full product delivery lifecycle.
- Strong stakeholder management, communication, negotiation, and facilitation skills.
- Strong analytical and problem-solving capabilities with the ability to make data-informed prioritization decisions.
- Experience using tools such as Jira, Confluence, or equivalent.
- Experience within retail/consumer banking industry.
- Experience working within a SAFe or scaled Agile environment.
- Experience with digital customer journeys and mobile banking products.
- Relevant certifications such as SAFe Product Owner/Product Manager (POPM), Certified Scrum Product Owner (CSPO), PSPO, SAFe Practitioner, PMP, or equivalent are a plus.
What We Offer at Arab Bank
At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.
