This OpportunitySeeking qualified, full-time Personal Property Specialist at JTC Zarqa, Jordan. The ideal candidate will be able to successfully perform all essential duties as directed by management, regulations, policies, instructions and the Performance Work Statement.
Your Impact
- * Operates a multi‑service Personal Property Processing and Shipping Office (PPPO/PPSO) in accordance with all governing regulations and established support hours.
- Controls the efficient flow of personal property information, documentation, and shipment actions from initial customer contact through final delivery to meet customer and regulatory requirements.
- Ensures customer service, accuracy, and timeliness objectives are met while supporting transportation and personal property program goals.
- Provides counseling to service members and eligible customers on personal property entitlements, responsibilities, and shipment options in accordance with the Defense Transportation Regulation (DTR) Part IV and the Joint Travel Regulation (JTR).
- Assists customers with the Defense Personal Property System (DPS), including shipment applications, claims guidance, and entitlement clarification.
- Performs front‑office shipment management functions for inbound and outbound Household Goods (HHG), Unaccompanied Baggage (UB), and Personally Procured Moves (PPMs).
- Books shipments, coordinates storage requirements, manages Storage‑In‑Transit (SIT), and processes Non‑Temporary Storage (NTS) extensions.
- Conducts quality control inspections of personal property shipments and monitors Transportation Service Provider (TSP) performance to ensure compliance with service standards.
- Processes administrative actions including invoices, claims for loss or damage, and all required forms (e.g., DD 1299, DD 1797).
- Maintains customer sign‑in logs and ensures follow‑up for Customer Satisfaction Survey (CSS) completion.
- Maintains records in accordance with AR 25‑400‑2 and assists in establishing and updating External SOPs.
- Integrates lessons learned from customers, TSPs, and regulatory updates to improve office efficiency and service delivery.
- Performs additional duties as required to support program requirements.
- Performs other duties as required
Who You AreRequired Qualification
- * Must have computer skills and be able to operate a variety of computer programs.
- Must be able to speak, read and write English fluently
- Must maintain a valid driver’s license from their home country with validity for 12 months from on-site employment date
- Must maintain a valid passport from their home country with validity for 12 months from on-site employment date. Passport must have a minimum of 6 blank pages prior to OCONUS mobilization.
- Must be CAC eligible and able to gain and maintain authorized entry onto US military installations.
- To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Additional Required Qualifications
- * Must be a U.S. Citizen with an active Secret clearance.
- Minimum of one (1) year of demonstrated experience within the last five (5) years in a transportation or personal property office.
- Experience counseling customers on entitlements and processing shipment applications in accordance with DTR Part IV or JTR.
- Experience with personal property shipment processes, HHG/UB coordination, and PPM procedures.
- Ability to perform quality control inspections and evaluate TSP performance.
- Strong verbal and written communication skills with the ability to explain entitlements and procedures clearly.
- Ability to work independently in a fast‑paced environment, manage multiple tasks, and meet strict deadlines.
- Proficiency with office automation tools and ability to maintain accurate records and documentation.
- Ability to learn and apply regulatory guidance and system updates.
- Experience using DPS or similar transportation management systems preferred.
Supervisory Responsibilities
- * This is not a supervisory position.
Security Responsibilities
- * Must possess an active Secret clearance.
- Must comply with all company and DoD information systems security policies and procedures.
- May be responsible for proper classification, handling, and safeguarding of sensitive information.
- Must sign a company non‑disclosure agreement prior to accessing controlled information.
Certificates, Licenses, and Registrations
- * Valid state driver’s license and passport required .
- Training or certification in transportation, personal property, or DPS operations is beneficial but not required.
Reasoning Ability And Mathematical Skills
- * Must be able to analyze problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret complex requirements and communicate findings clearly.
- Must be able to calculate weights, entitlements, and shipment‑related figures.
Work Environment and Physical Demands
- * Must meet CENTCOM deployment health standards.
- All new hires must process through the CONUS Replacement Center (CRC) at Fort Bliss, TX, and be approved for deployment, including receipt of required PPE.
- Work may involve fast‑paced customer service operations, multiple concurrent tasks, and strict timelines.
- Must be able to lift and/or move up to 50 pounds as required for inspection or shipment verification tasks.
- Work environment may include interaction with customers, TSPs, and various transportation stakeholders.
Role Characteristics
- * Great interpersonal skills.
- Customer service oriented.
- Team player.
- Ability to multi-task.
Who We AreHeadquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With team members around the world, and a rich legacy spanning more than 50 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations.
EEO CommitmentVersar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Versar Global Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Versar Global Solutions expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran. Improper interference with the ability of Versar Global Solutions employees to perform their job duties is not tolerated.
