Job outline:
To support the Logistics Centralization Project by proactively monitoring and tracking all inbound and outbound shipments through the End-to-End Tracking System, following up with customs clearing agents, freight forwarders, and relevant stakeholders to ensure timely customs clearance, transportation, and delivery of shipments. The role is responsible for identifying delays, driving corrective actions, and maintaining accurate shipment visibility across the supply chain
Key Responsibilities:
Shipment Tracking & Visibility
- Monitor and track inbound and outbound shipments through the End-to-End Tracking System and other logistics platforms, ensuring accurate and timely milestone updates.
- Maintain end-to-end shipment visibility from origin to final delivery and proactively identify potential delays or exceptions.
- Generate and analyze shipment tracking reports to support operational efficiency and decision-making.
Customs Clearance Coordination
- Serve as the primary point of contact for customs clearing agents and freight forwarders across all locations.
- Follow up on customs clearance activities, shipment releases, and required documentation to ensure timely clearance and delivery.
- Escalate customs-related risks, documentation discrepancies, and clearance delays as required.
Exception Management
- Identify, investigate, and resolve shipment delays, bottlenecks, and operational issues.
- Coordinate corrective actions with relevant stakeholders and monitor implementation through closure.
- Maintain exception records and highlight recurring issues for continuous improvement.
Reporting & Performance Monitoring
- Prepare and distribute logistics performance reports and dashboards on a regular basis.
- Monitor KPIs related to shipment visibility, customs clearance, transportation performance, and delivery lead times.
- Analyze performance trends and provide recommendations to improve logistics efficiency and service levels.
Stakeholder Coordination
- Collaborate with logistics teams, warehouses, procurement, suppliers, carriers, freight forwarders, and customs brokers to ensure seamless shipment execution.
- Communicate shipment status, critical updates, risks, and recovery plans to relevant stakeholders.
- Support logistics centralization and control tower initiatives by driving visibility, coordination, and process standardization.
Compliance & Continuous Improvement
- Ensure compliance with company logistics policies, customs regulations, and documentation requirements.
- Maintain accurate shipment records, audit trails, and system data integrity.
- Support continuous improvement initiatives to enhance shipment visibility, operational performance, and supply chain efficiency.
Requirements & Qualifications:
- Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, Commerce, or a related field.
- 1-2 years of experience in Logistics, Supply Chain, Import/Export, Transportation, Customs Clearance, or related operations.
- Experience working with customs brokers, freight forwarders, and transportation providers.
- Strong communication, coordination, and stakeholder management skills.
- Strong analytical, problem-solving, and follow-up skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Proficiency in Microsoft Excel, reporting tools, ERP systems, and shipment tracking platforms.
- Knowledge of logistics KPIs, shipment visibility, and supply chain processes.
- High attention to detail and accuracy.
- Fluency in English, both written and spoken.
